Frequently Asked Questions

Do you charge for shipping?

No. Standard freight shipping is free on all orders, with no additional delivery charges.

Where do you ship?

To all U.S. states, including Alaska, Hawaii, Puerto Rico and U.S. territories. For requests outside those areas, contact us before ordering.

How long does delivery take?

Orders are processed in 1–2 business days (Monday to Friday). Orders received after 2:00 PM EST start processing the next business day. Transit takes 3–7 business days, so the total estimate is 5–10 business days.

How are pallets delivered?

By LTL freight carrier, curbside delivery, Monday to Friday during normal business hours. The carrier may call to schedule, so a valid phone number is required at checkout. You are responsible for unloading unless liftgate service is arranged in advance. We can arrange liftgate service.

How do I track my order?

We email tracking information once your order ships. Please allow 24–48 hours for tracking to become active. You can also use our order tracking page.

What if my order arrives damaged or incomplete?

Contact us within 48 hours of delivery with your order number and clear photos of the product, packaging and any damage. We will review it and offer a replacement, exchange, return authorization or refund depending on the circumstances.

What is your return policy?

You can request a return within 30 days of delivery. Items must be new, unused, unaltered and in the condition received. We accept returns for defective and non-defective items, for example ordering the wrong item or a change of mind. There is no restocking fee. Read the full refund and returns policy.

Who pays for return shipping?

For non-defective returns, you pay for the return shipping label. For damaged, defective, incorrect or incomplete orders, we may cover return shipping or arrange a replacement after reviewing the claim.

How do I start a return?

Contact us before sending anything back so we can give you return instructions. Please do not send items back without prior authorization.

When will I get my refund?

Approved refunds go to your original payment method within 10 business days after we receive and inspect the item. Your bank may need extra time to post it.

Can I cancel an order?

Yes, before processing or shipment begins. Contact us as soon as possible. After it ships, the standard return process applies.

How do I know what is inside a pallet?

Each product listing describes the type of inventory included. Pallet contents may vary, and exact item counts and brands are not guaranteed unless stated on the listing. Please read each description carefully before ordering.