Refund & Returns Policy

Last Updated: April 24, 2026

Overview

At American Prime Pallet Liquidators LLC, we want customers to shop with confidence. This Refund & Returns Policy explains how we handle returns, exchanges, damaged orders, incorrect shipments, cancellations, and refunds.

This policy applies to orders shipped within the United States and complements our Shipping Policy, including our 1–3 business day processing time, 4–7 business day transit time, and free standard shipping.

Return Window

Customers may request a return within 30 days of the delivery date.

Return requests submitted after 30 days may not be accepted.

Eligible Return Conditions

We accept returns for new, unused products only.

Returned items must be:

Unused
Unaltered
In the same condition in which they were received
Returned with any available packaging, labels, delivery paperwork, or order documentation

Returns Accepted

We accept returns for:

Defective Products

Non-Defective Products

Examples of non-defective returns include:

Ordering the wrong item
Change of mind
No longer needing the product

Exchanges

Exchanges are accepted when the item qualifies under this policy and replacement inventory is available.

Return Method

Approved returns must be shipped by mail or freight carrier.

Customers must contact us before sending any item back so that we can provide proper return instructions.

Please do not send items back without prior authorization.

Return Labels

For non-defective returns, customers are responsible for obtaining and paying for return shipping labels.

For damaged, defective, incorrect, or incomplete orders, American Prime Pallet Liquidators LLC will provide return instructions and may cover return shipping costs or arrange a replacement after review.

Return Shipping Costs

Non-Defective Returns

Customers are responsible for return shipping expenses.

Defective, Damaged, Incorrect, or Incomplete Orders

We will work with customers to resolve the issue and may provide replacement products or cover return shipping costs after evaluating the claim.

Restocking Fee

✅ No Restocking Fees

We do not charge restocking fees on approved returns.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your shipment immediately upon delivery.

If your order arrives damaged, defective, incorrect, or incomplete, contact us within 48 hours of delivery.

Please provide:

Your order number
Clear photographs of the product
Photos of the packaging and delivery condition
A brief description of the issue

After reviewing the claim, we may offer:

A replacement
An exchange
A return authorization
A refund

depending on the circumstances.

Refund Processing Time

Once a returned item is received and inspected, we will notify you regarding approval of your refund.

Approved refunds are issued to the original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

Order Cancellations

Orders may be canceled before processing or shipment begins.

Since orders are typically processed within 1–3 business days, customers should contact us as soon as possible if they need to cancel an order.

Once an order has shipped, it must follow the standard return process.

Refused Deliveries

If a shipment is refused for reasons unrelated to damage, defects, or an error by American Prime Pallet Liquidators LLC, the customer may be responsible for: